N-power tablet problems email: devicesupport@npvn.ng

(Last Updated On: June 3, 2018)

N-power tablet problems should be expected as you continue to use your Tecno Droid, Samsung Galaxy Tab E, AfriOne 2-in-1 Transformer and other devices available for beneficiaries.

Since N-power began the distribution of its device tablets, we’ve seen varying complaints from beneficiaries, but NpowerNG has made provision on how it could be reached to resolve issues with your device.

You are likely to encounter any of the following N-power tablet problems

1)If you can’t make call with your device even with the availability of the free monthly N250 airtime on it

2)If you can’t use the free 750MB on your device even when you can see that the data is available on your line

3)If the collection centre for the device in your state is claiming that it no longer gives devices out to volunteers, even when you’ve not collected yours, then you’ll need to contact Npower tablet support centre

3)If your NpowerNG-MTN line doesn’t come with the free monthly call card

4)If your device doesn’t come with the free monthly 750MB then you can reach out to devicesupport@npvn.ng

5)If the learning materials on your device aren’t working properly

6)If you cannot mark your attendance

7)If the repair and Support centre for your device denies having any partnership with N-power as regards maintenance then you’ll need to contact N-power device support centre for solution using the above email.

8)If you’re in a particular batch (say batch A) but you lost your line before the commencement of the distribution of device and effort to retrieve your phone line proved abortive, then you will need to contact devicesupport@npvn.ng for support. But first, login to your NPVN dashboard to check when you are scheduled to collect your device.

Read Also  #NpowerNG Complaint and Support Email support@npvn.desk-mail.com

9)If you lost your device after collection due to carelessness or robbery or outbreak of fire in your apartment or accident or other circumstances beyond your control, then it’s important to contact devicesupport@npvn.ng to notify them of the situation. That’s after you must have reported the case to the nearest police station, police might not be helpful in this regard, just make it formal.

If any of the above problems is applicable to you, please contact devicesupport@npvn.ng for rapid support.

Note
Remember that N-power devices are training gadgets please take good care of it and don’t sell it.

47 Replies to “N-power tablet problems email: devicesupport@npvn.ng”

  1. Good day sir, am one of d Npower volunteer 2017. Av collected my device 5days ago but unfortunately I just discover I was given Nteach tablet instead of Nhealth so I don’t know how am going to return it collect d appropriate one.

  2. Good morning sir, pls my nteach app was mistakenly deleted how do I get it back? Secondly I don’t receive the #250 mtn monthly call card

    1. Hi Judith, check the users’ manual on how to go about it. Or talk to a device expert.

      If that didn’t work contact afrione on Facebook for support or read one of our previous posts on how to contact afrione support centre closer to you

      Here: http://bit.ly/2tbwfE7

    2. Hello Judith sorry about that. Please contact npower support email for tablet devices . We already published the email in one of our posts.

  3. Please,my device not opening in the area of textbooks and other related matters so,May you help of what to do.

    1. Hi Adanyi, please send complaint to the email provided. Or check your APKS. Or clear cache of your app to see if your NPOWER app will work better .

      Let’s know if you have other assistance

  4. Pls sir I have problem with my teach pdf materials is no more working again,pls what can I do to resolve the issue

  5. Am unable to open my Npower application program and I’ve been complain not until was directed to where I collected My device at ( Aromire in Ikoyi) and from there I called to give feedback and the person ghat answered me said l should to text you back. I could not mark my attendance, use the teaching materials and many other vital information. Pls help me. Thanks.
    Name Ogunyoye omolara
    School Igbobi pry sch.

  6. Am unable to open my Npower application program and I’ve been complaining not until was directed to where I collected My device at ( Aromire in Ikoyi) and from there I called to give feedback and the person ghat answered me said l should to text you back. I could not mark my attendance, use the teaching materials and many other vital information. And even now when l trybto log in it’s reply unauthorized. Pls help me. Thanks.
    Name Ogunyoye omolara
    School Igbobi pry sch.

      1. Thanks for your reply. Please How can l contact NPOWER social media channel

  7. Good day,because of my redeployment, my device is still in Abia state but am now redeploy to Ogun state, pls what can I do to have it in Ogun state

  8. Good day, pls i need response,what can I do to have my device in Ogun state because is still in Abia state

    1. Please contact NPOWER .or login to your npvn print out the page that says you are due for device collection and present it as evidence at the point of collection. Go with your ID card

      1. pleased I don’t have access to my e-mail account any more it has been block,and my i have lost my sim card and I have been to collection center,i was told that my bvn have not been sent,this is my BVN 22414870453,from osun state in ila local government, the device i selected was Samsung galaxy tab E,and my new phone number is 08068320892

  9. I’v sent another mssg yesterday night but you have not reply back. Pls I’v went to MTN office at Owode Oyo, Samsung branch office at U.I Ibadan likewise MTN office Mokola Ibadan they said I must mail you that all application on Memory Card has been configure by Npower. Pls I need your response. Thanks.

    1. Hi Raimot, infobase.com.ng isn’t N-power please. We only guide you on what to do. Contact NPOWER support on its social media channels

  10. helo N.POWER SUPPORT. MY NAME IS NURA IBRAHIM BAKORI. FROM KATSINA STATE.
    YOU SENT ME A SMS YOU SEND I SHOULD COME TO M T N. OFFFICE. Katsina state to collect my DEVICE ON WENESDAY. I WAS IN THERE OFFICE IN KATSINA STATE ON WENESDAY, THE REFUSED TO GIVE ME MY DEVICE THE SAID THAT I AM IN BATCH A, AND I SHOW THEM YOUR SMS. BUT THEY REFUSED TO GIVE ME MY DEVICE. PLEASE I HOPE YOU WILL HELP ME.

  11. Pls, I have collected my device about three weeks ago but I’ve been having issues with marking my attendance on it. Pls what do I do?

  12. My name is Margret, am one of d npower volunteers 2016. Av collected my device since October but unfortunately it off finally and av take it to carlcare at Lagos but dey said all d application on my phone ll deleted, pls I need help ao can I get my nhealth application back. Pls I need reply

  13. Gud day sir/ma, I am Akanbi Ige an npower beneficiary from Ogun State (nteach) I collected my device in December. For more than two months now, my device is not functioning well. Expecially the nteach app. Thanks for your assistance.

  14. Hello Infobase, After uploading my Passport and ID Card. My details was not displayed at all. What can i do?

  15. Good day sir, I just collected my device Afrione on Wed.18th April , I took it home and discover a line blinking in d middle ,I returned it to d centre I collected it dey turned me down ,now d screen went blank , I couldn’t access d phone,av not use d phone for a day.pls what is d way out

  16. Goodday to u sir/ma,my Samsung galaxy tab e fell from a bike and the screen of the device broke .pls I want know may be there is solution to it

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