N-Power Volunteer Network

#NpowerNG: 10 N-power Tablet Device Problems you can Fix By Yourself

Your N-power tablet device could only be described as a machine in your hand. But there are some minor problems that could hinder user experience. Some of these problems do not require special skills to fix them; they’re issues you can fix by yourself by performing a very simple task.

We’d discuss 10 of the problems you can resolve by yourself without consulting tablet engineer or contacting N-power Tablet support centre.

Some of the problems you’re likely to encounter include:

  • Accumulated cache data
  • Over heating problem
  • Megabyte (Data) management
  • Screen protection
  • Power consumption
  • Difficulty in using N-power 750 free data
  • Difficulty in getting the N250 monthly call card
  • Storage problem
  • Screen shot
  • Virus problem

Let’s take the above issues one after the other on how you can fix the problems within seconds by yourself without any technicalities

1) Accumulated cache data on N-power Device

Your N-power device has been pre-loaded with enough apps to make you enjoy it. Definitely you’ve also downloaded some apps from store by yourself. Fine, but do you know that the installed apps on a tablet device have feature to store cache?

Accumulated cache on your device could be one of the reasons your tablet is slow. The cached data is one type of data storage. The cached data can consume the memory of your available storage on the device.

Better still…

Have you noticed that a new app was working fine on your device but later it begins to lag and works very slow? Accumulated cache could be one of the reasons.

But first…

What is cached data?

“Cache is a collection of web pages including the text, images, and media. This stored cache data helps in improving the user experience. With the help of cached data, your web browser opens web page quickly on your next visit to the particular web page.”—quora.com

How to fix cache issue on your N-Power Device Tablet
To clear cache on your device, use the pre-loaded cache clearing app “ACCELERATE”

Look for accelerate and tap on it, it would automatically clean stored cache on your device. This enables your task to be faster on the device.

If you’re not satisfied with this, you can do it manually, but make sure you know where to click before you embark on manual cleaning of cache because any mistake could make your device to start misbehaving

You can also install Clean Master from Google Play Store, and clear cache from time to time.

Photo credit: npvn portal

2) Over heating problem

There are several reasons your N-power device may be overheating:

First, if the power supply (voltage) is very high. Depending on your device, you may be alerted to remove the charger from the socket. In a situation whereby you’re not alerted, try to check your device at least 20 minutes after connecting the charger to the socket.

Solution

If you discovered unusual heat around the battery area, pleas remove the charger from the main socket.

If you constantly charge your device with sub-standard generating set, you may also experience issue of over-heating. Disconnect it from socket

Second, if you run multiple apps underground, your device may be experiencing problem of over-heating. For instance Facebook App could be running under if you don’t log out from it before exiting the app.

It means next time you switch on data, the app will automatically be running. In this situation you’re putting pressure on your battery causing the device to overheat.

Solution

Log out from any app you’re not using. Don’t just switch off your data connection, make sure you log out from all apps from switching off your data so that they don’t automatically start running next you’re connected to the internet.

3) Megabyte (Data) Management

Your N-power device comes with FREE 750MB per month. It is automatically renewed from the beginning of every month. The essence of the FREE data is to enable you mark attendance and use other things connected with N-power right on your device.

While 750MB may be too small for some data consumers, it’s enough for a whole month if it’s used exclusively for what N-power says it should be used for.

But how possible is it to just use such a machine for only N-power activities?

Please read T&C of the gadget.

Some NpowerNG volunteers are already using their device for their online businesses, thanks to N-power.

In this regard, do you know that you could consume the 750MB within a week?

Yes is even possible to finish the data within a day if you’re a movie lover who stream live on YouTube or movie download enthusiast.

How to manage your N-power 750MB Monthly FREE DATA

Turn off internet connection when you’re busy attending to other things

Turn off the internet connection when you’re not doing anything online.

You can set data warning in order to regulate the way you consume data per day or weekly.

WhatsApp Data Save Mode

Limit the amount of data you use on the messaging App, WhatsApp. You can simply do this by turning off media auto download on your WhatsApp.

Go to settings, select data usage, and under media auto-download (when using mobile data), select no media.

Set Google Play Store Update

Set your Google Play Store App update to Wi-Fi only or Do not auto-update apps.

  • Click on Google Play Store App
  • By your left hand side, swipe to the right if the options aren’t showing.
  • Click on settings to see other options like: Notifications, Auto-update apps etc
  • Click on Auto-update app and select either Do Not Auto-Update Apps or select auto-update apps over WI-FI only.

Caution

If you selected Auto-update apps at any time means that any time you switch on your data the app would automatically be searching for what to update and begins download or updating without your authorization. Don’t pick this option if you want your data to last.

Turn auto mode on Facebook

Turn off video auto play under settings in Facebook, Twitter, Instagram and other social media app you installed on your device.

Tethering and portable hotspot

If you are the type that shares your Npower data with your PC, please password it so that others within range do not tap your Wi-Fi. If you password your connection anyone who sees your hotspot won’t be able to connect to your connection unless you shared your password with him.

Photo credit: NpowerNG facebook

I don’t even see any reason why one must tether with laptop because the device itself is a machine that can perform virtually all the tasks you want to perform on your laptop.

Use Data saving apps

Apps consume data more than others. For instance, Opera mini consume less data than chrome

Use Facebook Lite instead of the standard Facebook App. The standard app is heavier and consume more data.

4) Screen protection

The screen of your device needs proper maintenance. Don’t use hard cloth to clean the surface, it may lead to scratch on the screen. The price of screen of some of the N-power devices is costlier than many of the new android devices in the market, particularly Samsung Tab E.

Better still you can buy screen protector to safeguard it.

5) Power Consumption

Your device battery is meant to last for 5hours, right? But you noticed that within two to three hours the battery begins to give you red. Close all unused apps. And when you’re not on the device, set it to save mode.

How to achieve this

Your device comes with Power Efficiency App, this enables you to preserve power when you’re not on it.

Let assume your power would normally lasts for 14H02min.

  • Tap on the app, activate the advanced power saving mode
  • Click on confirm
  • It brings up a very cool screen resolution mode and you’d see that the power would now last for 18H57min
  • Click on confirm

To deactivate this, there’s an arrow by the top right hand corner of your screen, click on it to gain access to the full feature of your device.

Better still, you can reduce the screen resolution of your device to save power. Brightness of your screen consumes more battery, reduce it.

Photo credit: npvn portal

6) Difficulty in using N-power 750 free data

Each of the N-power tablet devices comes with one year free internet access.

It is designed to enable each beneficiary to get abreast with the workings of the internet and make use of it in upgrading their skills and job empowerment.

To check your data balance, dial *559*24#

But I’ve seen people who have difficulties in using the free data. Some can use the data, while they’re unable to use the free N250 airtime. If you’re one of them, simply send complaint to N-power device support e-mail: devicesupport@npvn.ng.

Sample of complaint:

Name:

Your N-power MTN Phone Number:

PPA:

State/LGA:

And clearly state you’re your problem and send to devicesupport@npvn.ng preferably, send the complaint with the email you registered with on N-power Portal during application process. If you can’t remember the email again, login to your NPVN portal, check your profile to get the right e-mail address.

7) Difficulty in getting the N250 monthly call card

Each of the lines has been paid for already by the Federal Government of Nigeria, thus each volunteers will be given an airtime worth of N250.00 monthly. It will not be roll over to the next month if it’s not used by the volunteer for that month.

You can as well load your own personal airtime but it will be at your own cost. To check your account balance for airtime check, dial *558#

In a situation whereby you can’t use your free airtime or you’re not given, just as described above, send complaint to N-powe device support email devicesupport@npvn.ng

Sample of complaint:

Name:

Your N-power MTN Phone Number:

PPA:

State/LGA:

And clearly state you’re your problem and send to devicesupport@npvn.ng preferably; send the complaint with the email you registered with on N-power Portal during application process. If you can’t remember the email again, login to your NPVN portal, check your profile to get the right e-mail address.

To recharge N-power MTN Line

Simply dial *557* pin#

8) Storage problem

The internal memory of some of the devices might not need additional memory card, but in a situation whereby you need more storage, please purchase a memory card by yourself, N-power isn’t going to be responsible for memory card. Be careful on the type of memory card you buy.

You can even delete unnecessary videos, images on your device to give room for more space. You don’t really need an engineer to o this for you.

9) Screen shot

Is there anything you want to screenshot on your device? Your device has a screenshot feature, but in a situation whereby you can’t find it press volume down and the off button the same time, a screenshot would be taken.

Simple!

10) Virus problem

There are some best anti-virus app you can download from the Google store, FREE. Every free thing doesn’t come with full feature though; you might opt for paid version and clean your device for virus.

Photo credit: npvn portal

 

Is there any other problems we’ve not mentioned here, clearly state your N-power device Issues and we’d get on it.

 

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infobas1

5 Comments

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  • Pls,I really need help.My N-Teach app has stopped. When I tap d icon,it displays
    N-Teach has stopped
    X close app.

    • Hello Kadiri
      Please look for your fellow n-teach volunteer ,delete the app that’s not working from yours, and recollect and reinstall the new ones .

      If your app isn’t working its likely you’ve deleted the apk .

      Do as instructed please.

  • Goodday sir, my N- teach apps stop working, I have transfer from a friend and it did not work, is telling me no pdf materials available, pls help me .

    • Go to your file manager, look through your APS, find NTeach app there and reinstall. If it’s not there, look for another N-Teach volunteer and get the app from him/her on your device and install.
      That’s all.

      If you need more help, let’s us know. or you contact Npower support for a guide

    • Go to your file manager, look through your APS, find NTeach app there and reinstall. If it’s not there, look for another N-Teach volunteer and get the app from him/her on your device and install.
      That’s all.

      If you need more help, let’s us know. or you contact Npower support for a guide

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