N-Power Programme

N-Power Volunteer Portal: How to chat with Npower online agent

NPVN-NPower Volunteers Network Chat with online agent via npvn.npower.gov.ng

As you’re all aware, the edit button has been removed from NPVN portal for applicants’ security. However, if you know you have correction to make, you can chat with any of the N-Power online consultants for the edit button to be restored on your portal so that you would be able to make the necessary correction.

This method: How to chat with Npower online agent has worked for us severally

They are not always online, right?

If you want to chat with N-Power online agent, the best we’ve tried and that has consistently worked is between 11am-2:45pm during working days/hours:

Note: If login late in the night, you won’t get any agent online, you’ll be instructed to drop your message.

Tips on how to accomplish this..

  • Login to http://npvn.npower.gov.ng/
  • Even if your login details no longer work for you, you can still apply this method to chat with npower online consultant.
  • If you’re able to login, a pop-up chat box will come up
  • If an agent is online, the pop-up box will contain his or her name. (If no one is online, you’re asked to drop your message, which is most of the time will not get reply or get very late response)
  • Make sure you have a personal computer with good internet connection
  • Stay online for like 30minutes for an agent to join you.
  • When you’re eventually attended to, tell him/her your complaints, you’d be told what to do.

And if it’s the edit button you want, it’d be restored for you to make correction.

 Other Npower Contact Us methods

(1) Call NPVN phone number: 0814-556-9572

Though there are reservations about the availability of this phone number. Some applicants say there should have been more one dedicated lines just like how it was during the online assessment test when close to 10 help lines were made available for issues like this to be resolved.

However, you can still keep trying this line. The fact that it’s just the only line made available it’ll be busy throughout the day.

(2) Send NPVN login issue to selection@npower.gov.ng

If you’ve been selected but having login problem, please send your complaint to the above email address in the this format:

  • Name:
  • Registered Phone Number:
  • LG or residence:
  • State of residence:
  • E-mail address:
  • Programme applied for:
  • Nature of complaint:

(3) Send NPVN login issue to npower on twitter

Yes! You can reach Npower team on twitter. Send a direct tweet to them @npower_ng

(4) Like npower facebook applicant page

If you’re not on twitter you can still contact them on facebook. Facebook is more popular among Nigerians than twitter. Like the page @npowerng on facebook

Through that you can keep in touch on the npower news update and how to resolve issues.

(5) Chat directly with NPVN agent

This is similar to sending email. The difference is that you can use the NPVN Chat Box on the homepage of npvn to send your complaints. See the pictures below:

To use this, send your complaint in this order and you’ll be contacted via your registered email address.

  • Name:
  • Registered Phone Number:
  • LG or residence:
  • State of residence:
  • E-mail address:
  • Programme applied for:
  • Nature of complaint:

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  • Ibrahim Rukayat Haroon please i have not been paid any of my salaries. My update profile is correct please help me

  • My name is james sunday i has typing error with my account number during bank account information uploading meanwhile i try editing the account number is not doing and known i have not being paid and any other innformation is thesame such as bvn,names, bank name, are thsame and the correct account number is 0087013813 thanks for your help

    • Hi, if your portal is error free, you’ll be paid. Alternatively, you can login to the NPVN portal to chat with available Npower online agent. If you’re chatting on the portal, make sure you do that during working hours/days, anything from 11-3pm will be good.

      • How can i edit my name cos during registration i register with Osaku Nkeiruka Moses and d name came as Osaku Moses n my bank account name is Chima Nkeiruka dat is d name all my docment is bearing i scanned all d document in respect to my change of name during npower registration but uptill now i hv nt bn paid pls can npower help to edit my name back to Chima Nkeiruka cos i hv lay complain to my LGC whc is nasarawa LGC of nasarawa state n dey promise sending my details to npower

  • My name is Ini-ubong Akpan Umoh, I’ve not receive any of alert , i’ve made no mistake in my profile, dey r al correct. Pls help me out of dis trouble. Some of d volunteers in my state i.e Akwa Ibom ave collected their first $ second stipend.

  • I have not been paid ooo, I screened thrice, first in my Local government Area, second in my local government area of residence and lastly I submitted my credentials in National Orientation Authority. In small, medium and micro scale enterprise, I complaint bitterly, I was asked to write my name, Bank details, Bvn number, LGA of residence, LGA, program. I wonder why the problem still persist, what next? Pls what’s d way forward.

  • I have not been verified and my monthly stipend is not forthcoming. I was screened, updated my bank details,how do I know if my data base is correct, the problem should be made known to us, this will help both parties.

  • I have not received any stipend allowance at all. Please help me out. My name- Agbeni Omolayo hellen.
    Account name- Apolola Omolayo hellen
    Account no- 0036824198
    BVN no- 22262707671.
    I have married that is why my name was changed from Agbeni Omolayo hellen to Apolola Omolayo hellen and during the verification at the state level I have submitted my wedding certificate and changed of name. Pls help me out. Thanks so much for your consideration.

  • Good day sir, I just received one month stipend today instead of two month because my other colleagues in my state Kwara state received last month and this month respectively.

  • IAM one of the corps member but since the inception of this programme I have been received any stipend but what I notice as the root of the problem is that I apply with n-power with the name I bear on my certificate as AZEEZ WAHEED OLALEKAN BUT IN my bank acc U B A I bear ABDULAZEEZ ABDULWAHEED O. I have updated with the bank acc but now when the money is paid can I HAVE OPPORTUNITY TO change the bank acc to another one that correspond with name i bear in npower

  • Please sir am oweh oluwafunke favour N-teach beneficiary from ondo west LGA, I had my verification exercise on 17th December 2016 and I was posted to my ppa on 18th January 2017, have not been paid December to March stipends due to misspelt surname when I was applying for this program and incorrect account number, have been trying to edit my profile but am finding it difficult sir, last month I uploaded my Bvn page and I also sent a mail to selection@npower.gov.ng but have not been paid sir, pls kindly help me

  • my name is ilegbemi idowu joshua, m i have never been paid, i dont know what is the cause. pls help me out

  • My problem is on interchange my surname and first name in my bvn. And I have done the correction of that in my bank. But my account name is no more in my profile, please how can I edit my profile so that I can write my account name. I have not received any salary since the beginning of this program, please help me out.

  • Am osondu ambassador Philip, from river state, my name was shortlisted and I have done all The verifications And update requirements but I have not received any stipend. I will like you to look into my matter and help me resolve the problem for me so that I can start receiving my stipends.

  • please assist me I don’t have access to login to profile whether to select device or check verify logo,payment status,kindly help me sir .user name 07033815883,password azeez.thanks. 4RM AZEEZ WAHEED OLALEKAN