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Rights of electricity consumers by Anthony Akah

credit:Wikipedia

-Anthony Akah

Many Nigerians do not know that they have certain rights as electricity consumers in the nation.

“Rights are justified, recognised, and protected (violation of which is unlawful) claim on, or interest in, specific tangible or intangible property.

“Freedom, immunity, power, or privilege, due to one by agreement, birth, claim, guaranty, or by the application of legal, moral, or natural principles.”—Business Dictionary

The Nigerian Electricity Regulatory Commission (NERC), the body empowered to meet the yearnings of Nigerians for stable, adequate and safe electricity supply, has taken the bulll by the horn by releasing to the public, the rights of every electricity consumer.

Nigerian electricity consumers’ rights

No new customer should be connected without meter

All new electricity connections must be done strictly on the basis of metering before connection. That is, no new customer should be connected without meter first being installed.

CAPMI Scheme must be metered within 60 days

A customer who elects to procure meter under the Credited Advance Payment for Metering Implementation (CAPMI) Scheme must be metered within 60 days, after which the customer will neither be billed nor disconnected by the electricity distribution company.

Right to transparent electricity billing

It is the customer’s right to transparent electricity billing. Unmetered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.

Customer’s right to be notified in writing ahead of disconnection

It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the electricity distribution company serving the customer in line with NERC’s guidleines.

Customer’s right to prompt investigation of complaints

It is the customer’s right to prompt investigation of complaints arising from the customer’s electricity service disruption

Responsibility of electricity customer to buy, replace or repair electricity transformers

It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in supply of electricity.

credit:nerc.org
credit:nerc.org

Customer’s right to contest any electricity bill

It is the customer’s right to contest any electricity bill. Any unmetered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.

Complaints on electricity supply and other billing issues are to be sent nearest business unit

All complaints on your electricity supply and other billing issues are to be sent to your nearest business unit of the electricity company serving your premises.

If your complaint is not satisfactorily addressed, you can forward your complaint to the NERC Forum Office within the coverage area of your electricity distribution company. Customers also have the right to appeal the decision of the forum at the NERC headquarters in Abuja.

NERC headquarters zonal office contacts:

NERC Headquarters
Adamawa Plaza,
Plot 1099, First Avenue
Off Shehu Shagari Way, Central Business District
P.M.B. 136, Garki,
Abuja, F.C.T,
Nigeria

Tel:
Inquiry
+234-9-4621400
+234-9-4621410

info@nercng.org

http://nercng.org

ADDRESSES OF ZONAL OFFICES AND OFFICERS IN CHARGE 

S/N NAME    ZONAL OFFICE / ADDRESS PHONE/ EMAIL
1  Mr. Friday Sule

 

North Central:

Plot Not BNA796961

Off David Mark bye pass

Makurdi, Benue State

TEL: 08106807294

07036948498

fsule@nercng.org

2 Mr. Mohammed Umar Fufore North East:

No.2 Government House Road

Gombe, Gombe State.

TEL: 08146862227

07061097132

umohammed@nercng.org

 

3  Mr. Hassan Gwandu:

 

North West:

No. 1 Garba Duba

Sokoto, Sokoto State.

 

07061117416

hgwandu@nercng.org

4 Mr.  Ekeh Samuel Chukwuemeka

 

South East:

No. 178 Area B Housing Estate (Opposite Achike Udenwa Exclusive Garden),

New Owerri, Imo State.

TEL: 08106807291

08062219714

sekeh@nercng.org

5 Mr. Ene Effiom A. (Esq)

 

South-South

Davandy House,

43 Murtala Mohammed Way, Calabar, Cross Rivers State.

TEL: 08106807292

08130363581

eene@nercng.org

6 Engr. Joseph D. John: South West Km 5, Iworoko Road

Ado-Ekiti, Ekiti State.

TEL: 08106807293

 

08164201445

jjohn@nercng.org

 

 

Please share this information and help us protect your rights. However, note that you have an obligation to pay your valid electric bills, avoid meter by-pass or stealing of electricity and protect power infrastructure from being vandalized.

Together, by doing our part, we can get the power sector we all desired.

Dr.Anthony Akah,mni, is the Acting Chief Executive officer/Chairman, Nigerian Electricity Regulatory Commission (NERC)

More information available on http://www.nercng.org/

 

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