Many Nigerians do not know that they have certain rights as electricity consumers in the nation.
“Rights are justified, recognised, and protected (violation of which is unlawful) claim on, or interest in, specific tangible or intangible property.
“Freedom, immunity, power, or privilege, due to one by agreement, birth, claim, guaranty, or by the application of legal, moral, or natural principles.”—Business Dictionary
The Nigerian Electricity Regulatory Commission (NERC), the body empowered to meet the yearnings of Nigerians for stable, adequate and safe electricity supply, has taken the bulll by the horn by releasing to the public, the rights of every electricity consumer.
Nigerian electricity consumers’ rights
No new customer should be connected without meter
All new electricity connections must be done strictly on the basis of metering before connection. That is, no new customer should be connected without meter first being installed.
CAPMI Scheme must be metered within 60 days
A customer who elects to procure meter under the Credited Advance Payment for Metering Implementation (CAPMI) Scheme must be metered within 60 days, after which the customer will neither be billed nor disconnected by the electricity distribution company.
Right to transparent electricity billing
It is the customer’s right to transparent electricity billing. Unmetered customers should be issued with electricity bills strictly based on NERC’s estimated billing methodology.
Customer’s right to be notified in writing ahead of disconnection
It is the customer’s right to be notified in writing ahead of disconnection of electricity service by the electricity distribution company serving the customer in line with NERC’s guidleines.
Customer’s right to prompt investigation of complaints
It is the customer’s right to prompt investigation of complaints arising from the customer’s electricity service disruption
Responsibility of electricity customer to buy, replace or repair electricity transformers
It is not the responsibility of electricity customer or community to buy, replace or repair electricity transformers, poles and related equipment used in supply of electricity.
Customer’s right to contest any electricity bill
It is the customer’s right to contest any electricity bill. Any unmetered customer who is disputing his or her estimated bill has the right not to pay the disputed bill, but pay only the last undisputed bill as the contested bill go through the dispute resolution process of NERC.
Complaints on electricity supply and other billing issues are to be sent nearest business unit
All complaints on your electricity supply and other billing issues are to be sent to your nearest business unit of the electricity company serving your premises.
If your complaint is not satisfactorily addressed, you can forward your complaint to the NERC Forum Office within the coverage area of your electricity distribution company. Customers also have the right to appeal the decision of the forum at the NERC headquarters in Abuja.
NERC headquarters zonal office contacts:
Plot 1099, First Avenue
Off Shehu Shagari Way, Central Business District
P.M.B. 136, Garki,
ADDRESSES OF ZONAL OFFICES AND OFFICERS IN CHARGE
|S/N||NAME||ZONAL OFFICE / ADDRESS||PHONE/ EMAIL|
|1|| Mr. Friday Sule
Plot Not BNA796961
Off David Mark bye pass
Makurdi, Benue State
|2||Mr. Mohammed Umar Fufore||North East:
No.2 Government House Road
Gombe, Gombe State.
|3|| Mr. Hassan Gwandu:
No. 1 Garba Duba
Sokoto, Sokoto State.
|4||Mr. Ekeh Samuel Chukwuemeka
No. 178 Area B Housing Estate (Opposite Achike Udenwa Exclusive Garden),
New Owerri, Imo State.
|5||Mr. Ene Effiom A. (Esq)
43 Murtala Mohammed Way, Calabar, Cross Rivers State.
|6||Engr. Joseph D. John:||South West Km 5, Iworoko Road
Ado-Ekiti, Ekiti State.
Please share this information and help us protect your rights. However, note that you have an obligation to pay your valid electric bills, avoid meter by-pass or stealing of electricity and protect power infrastructure from being vandalized.
Together, by doing our part, we can get the power sector we all desired.
Dr.Anthony Akah,mni, is the Acting Chief Executive officer/Chairman, Nigerian Electricity Regulatory Commission (NERC)
More information available on http://www.nercng.org/